Intercom vs Tidio
Both put an AI agent on your live chat, but they aim at different teams. We ran both on real support inboxes; here's who should pick which.
Affiliate disclosure: we may earn a commission from links on this page. Verdicts are based on hands-on testing and are never for sale.
Our verdict
Pick Intercom if AI deflection quality is the priority and budget is flexible. Pick Tidio if you're an SMB that needs solid chat live this week without resolution-based billing.
Intercom
4.4Funded startups and mid-market SaaS that want best-in-class AI deflection.
The most polished AI support agent we deployed. Fin resolves a real chunk of tickets unattended, but resolution-based pricing can surprise high-volume teams.
From $29/seat/mo
Tidio
4.1Small businesses and solo operators who need chat live this week.
The pragmatic pick for small businesses. Lyro handles FAQ-style questions well and the free tier is genuinely usable to start.
From Free / $29/mo
| Feature | Intercom | Tidio |
|---|---|---|
| free Tier | - | ✓ |
| ai Features | Fin | Lyro |
| live Chat | ✓ | ✓ |
| help Center | ✓ | ✓ |
| integrations | ✓ | ✓ |
| api Access | ✓ | ✓ |
| mobile App | ✓ | ✓ |
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