Zendesk Review
Enterprise-grade help desk with AI agents.
Affiliate disclosure: we may earn a commission from links on this page. Verdicts are based on hands-on testing and are never for sale.
Starting price
$19/agent/mo
AI agents on higher Suite tiers.
Our verdict
The incumbent for a reason, deep, scalable, integrates with everything. But it's heavier and pricier than SMBs usually need.
Best for: Established teams scaling support across multiple channels.
What we liked
- ✓ Mature and scalable
- ✓ Huge app marketplace
- ✓ Strong reporting
Watch-outs
- – Pricey once you add AI
- – Setup is involved
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